CITY OF LA SALLE: Garbage man defends missed pickups
City of Lasalle issued the following announcement on July 3.
A manager for Republic Services, which took over garbage pickup in La Salle last year from Illinois Valley Waste Service, came to Monday’s council meeting to address residential complaints.
When he was done, alderman James “Diz” Demes said that if he was faced with choosing Republic or a service that cost the city more money, “I would go with the higher guy because your service stinks.”
“You have our promise. We are working to correct them,” said Jim Pozzi of Republic Services.Residents made 126 calls to City Hall from Jan. 1 to June 13, Pozzi said.
“We’ve never had those calls before,” Mayor Jeff Grove said. “We’ve never received that volume of calls in my 12-14 years with the city.”
Plans are in place to begin improving service on July 9, Pozzi said. Trucks serving La Salle will soon be operating out of Republic’s Ottawa station, making La Salle its first stop of the day instead of Spring Valley as it is now, he said.
Pozzi said taking over garbage pickup from Illinois Valley Waste was difficult because drivers and practices did not match “the Republic way.”
The territory over north-central Illinois was unrealistically large, Pozzi said. Turnover and staffing issues arose. The law changed for driver hours on the road. Republic brought in some temporary drivers as a stop-gap, Pozzi said.
“We’ve got a lot of new drivers getting used to the Republic way of doing business,” Pozzi said. Inconsistent pickups resulted. Educating the public about pickup protocols also is needed. The contract allows two cans of trash and one bulk item at the curb. Old trucks are being replaced with new trucks, Pozzi said.
Pozzi said complaint tracking and electronic monitoring of garbage pickup will determine problems. Route maps with schedules will be made available to residents and “route optimizing” will be completed, he said.
The council asked for Pozzi’s business cards.City staff have been using an 800 number when trying to resolve trash complaints with Republic, said Jim McPhedran, the city’s attorney.
Republic Services of Phoenix, Arizona operates in 41 states and Puerto Rico.
Original source can be found here.